PATCH TESTS: All clients booking Colour services will require a patch test at least 48 hours before their service. Unless each service has been carried out by one of our stylists in the salon in the last 3 months. Failure to have had a skin test may result in cancellation of your appointment and loss of a deposit.

CANCELLATION POLICY: Please note that we will require a booking fee of up to 50% of the appointment to secure your appointment. We require at least 2 weeks notice to cancel your appointment to receive a refund of your booking fee. Appointments can be amended and booking fees are transferrable if given at least 72hrs notice (working days Tuesday – Sunday). Within 72hrs, your booking fee will be charged as a late cancellation fee. We understand that sometimes these things cannot be avoided and we will work with you to find a solution. If a late cancellation occurs twice, any future appointments will need to be paid for 100% upfront, and any late cancellations thereafter will be a charged in full.

REBOOKING: If you choose to rebook following your appointment whilst in the salon, we will ask for full payment for your services so that the booking fee rolls over to your next appointment. For a higher value follow up appointment, an additional deposit may be required. If you do not rebook whilst in the salon, you will pay the remaining amount on your bill, and when booking your next appointment another booking fee will be required.

VISH: We have a colour system called Vish that measures every gram of colour that we use for services. Now we can customise pricing for every client. If the standard amount of colour is used in a service, pricing will not change. However, if you require more colour than that, the Vish system will calculate the additional cost for the service. So, if we need to use extra colour today, the additional amount will be added to your bill. Rest assured we have full transparency when extra colour is used and we will let you know if there’s an increase in your charges on the day. As a business we have experienced substantial increases to our costs over the past year, but the great news is that we have decided to introduce Vish instead of raising the prices of all of our services so that pricing is fair for all of our customers. Our ultimate goal is to reduce the amount of product that we waste, saving you money and protecting our environment.

Explaining What Causes Price Fluctuations The main things that will factor into needing additional colour are:

● How long it’s been since we’ve seen you

● How long and thick your hair is

● What you’d like to achieve with your colour