PATCH TESTS:
All clients booking Colour services will require a patch test at least 48 hours before their service. Unless each service has been carried out by one of our therapists in the last 6 months. Failure to have had a skin test may result in cancellation of your appointment.
CANCELLATION POLICY:
Please note that we will require a non-refundable booking fee of up to 50% of the appointment to secure your appointment.
We require at least 72hrs hours (working days Tuesday – Sunday) notice to amend your appointment, this is so that we have the best opportunity to fill the appointment with another customer.
Booking fees can be transferrable if given at least 72hrs notice. Booking fees are only refundable only if and when the appointment is re-sold.
We understand that sometimes these things cannot be avoided and we will work with you to find a solution.
REBOOKING:
If you choose to rebook following your appointment whilst in the salon, we will ask for full payment for your services so that the booking fee rolls over to your next appointment. For a higher value follow up appointment, an additional deposit may be required. If you do not rebook whilst in the salon, you will pay the remaining amount on your bill, and when booking your next appointment another booking fee will be required.
VISH:
We have a colour system called Vish that measures every gram of colour that we use for services. Now we can customise pricing for every client. If the standard amount of colour is used in a service, pricing will not change. However, if you require more colour than that, we can now calculate the additional cost for the service. So, if we need to use extra colour today, the additional amount will be added to your bill. Rest assured we have full transparency when extra colour is used and we will let you know if there’s an increase in your charges on the day.
As a business we have experienced substantial increases to our costs over the past year, but the great news is that we have decided to introduce Vish instead of raising the prices of all of our services so that pricing is fair for all of our customers.
Our ultimate goal is to reduce the amount of product that we waste, saving you money and protecting our environment.
Explaining What Causes Price Fluctuations
The main things that will factor into needing additional colour are:
● How long it’s been since we’ve seen you
● How long and thick your hair is
● What you’d like to achieve with your colour
COVID-19:
Please note that online bookings are being closely monitored and if timings or quantity of bookings make social distancing difficult to adhere to, we may contact you to move or cancel your appointment.
Cancelling appointments due to National / Lockdown- Your booking fee will be transferred to another appointment/ booking. This is valid 12 months.
If you have Covid symptoms or self isolation, your booking fee will be transferred to another date if we have enough notice and are able to fill your appointment slot.
Failure to adhere to our booking terms, may result in your appointment being cancelled.
For any more information please contact a team member.
Thank you for supporting our small business in such unprecedented times.