All clients booking Colour services will require a patch test at least 48 hours before their service. Unless each service has been carried out by one of our therapists in the last 6 months. Failure to have had a skin test may result in cancellation of your appointment.
Please note that we will require a non-refundable booking fee to secure your appointment. If you choose to rebook following your appointment whilst in the salon, we will ask for full payment for your services so that the booking fee rolls over to your next appointment. If you do not rebook whilst in the salon, you will pay the remaining amount on your bill, and when booking your next appointment another booking fee will be required.
We require at least 72hrs hours (working days) notice to cancel or amend your appointment, this is so that we can fill the appointment with another customer.
Booking fees can be transferrable if given at least 72hrs notice. Booking fees are only refundable only if and when the appointment is re-sold.
We understand that sometimes these things cannot be avoided and we will work with you to find a solution.
Please note that online bookings are being closely monitored and if timings or quantity of bookings make social distancing difficult to adhere to, we may contact you to move or cancel your appointment.
Cancelling appointments due to National / Lockdown- Your booking fee will be transferred to another appointment/ booking. This is valid 12 months.
Covid symptoms or self isolation- Your booking fee will be transferred to another date- If we have enough notice and are able to fill your appointment slot.
Failure to adhere to our booking terms, may result in your appointment being cancelled.
For any more information please contact a team member.
Booking fees are none refundable, or transferrable.
Thank you for supporting our small business in such unprecedented times.